WARRANTY & POLICY

Warranty

We guarantee #270Pro products have a year warranty. This warranty does not cover damage due to misuse or or external forces.
We do provide repair services at all times, but an additional charge may apply if the damage is attributed to misuse, incorrect pole closure per instructions, or external forces. Only original #270Pro products are covered under this warranty.

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Warranty Returns

We will refund you if you return the unused items within 10 days of your receipt of the items for any reason. The buyer should make sure that the items they returned are in their original condition. The buyer should be responsible for the shipping fees to return the items.

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Shipping

The buyer is responsible for returned items (does not include defective products. We cover shipping costs for all international returns due to defective issues).

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Customs & Duties

For ALL international shipments, customers are responsible for all shipping costs, taxes, and duties (including VAT) imposed by your country of residence.  #270Pro is not responsible for any packages held by international customs agencies and it is not the responsibility of #270Pro to make the customer aware of these agencies and their actions.  Please check with your country's customs office to determine their procedures and any potential charges. For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase.  #270Pro is not responsible for this payment.

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Refunds

15% restocking fee is charged for the following circumstances:
1. Customer inputs an incorrect shipping address, and the item is returned. In addition, the original shipping cost will not be refunded.
2. Customer rejects to pay duties (taxes), and the item is returned.

#270Pro will only accept returned items if the entire item is returned.

 

For items that get lost, damaged, or reject to pay duties(taxes), to cause the item unreturned by the recipient, NO REFUNDS WILL APPLY. 

 

If you approved, a refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days. 

For questions regarding our shipping policy, you can contact us by e-mail at 270pro.customerservice@gmail.com

【售後服務條款】

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於官方授權的網路通路購買本產品享有7天鑑賞期 鑑賞期非試用期，退回商品須為全新狀態，保留商品內容、外觀與整體外包裝的完整性，並對商品採取適當的包裝，若經通路判定商品為人為損傷，則會收取相關整新費用。

 

1.產品自購買日起針對生產瑕疵，導致無法正常操作提供一年保固。在此情況下將負責產品修復或更換。

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2.未出示保固卡及未蓋店章或購買日期填寫不實者，恕不提供保固服務。

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3.本保固卡適用於自拍桿本身但不包括隨附配件如手繩、螺絲、保護套等。

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4.保固的涵蓋範圍不包括因下列事項所導致的問題及損害

    4 - 1保固期期滿。

    4 - 2因天災或不可抗拒之外力而造成產品損壞者。   

    4 - 3運送或攜帶過程中遇水或摔落等導致損壞者。

    4 - 4因存放於不良環境中如(高溫、高濕和化學藥品等)或不當保存導致損壞者。

    4 - 5因砂礫與土石進入產品內部導致損壞者。

    4 - 6不正當的使用、未被授權的拆卸或修改、不良的操作環境、不恰當的維護、意外或是其它原因所引起的產品功能問題。#270Pro保有上述情況判定的權利。

    4 - 7任何因商品經使用者使用後所呈現的材質老化、物理性疲乏、外觀刮痕、表面磨損

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5.在任何情況下，此有限保固皆不涵蓋任何非#270Pro產品之電子裝置或個人財產的替換或賠償

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6.此保固不涵蓋因商業用途提供終端使用者付費使用網際網路的#270Pro產品

 

#270Pro對於因為違反上列所示的任一禁止事項而招致的損害與損失，不負任何責任。